Shipping policy
Shipping Policy
Effective date: August 28, 2026
4wdcraft is committed to making delivery expectations easy to understand before you place an order. This policy explains shipping coverage, cost, handling, transit estimates, tracking, address issues, and delayed or missing shipments.
1. Delivery Coverage
We currently ship to valid delivery addresses within the United States only. We do not offer international shipping. Please review your address carefully at checkout before submitting an order.
2. Shipping Cost
Standard shipping is free on all orders delivered within our U.S. service area. No minimum purchase amount applies to this offer.
3. Fulfillment and Delivery Estimates
The ordinary delivery sequence is:
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Stage
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Expected timing
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Order handling and preparation
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1 business day
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Carrier transit after dispatch
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2–4 business days
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Estimated order-to-delivery period
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3–5 business days
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The total delivery period is an estimate rather than a guaranteed arrival date. Orders placed on weekends or public holidays begin processing on the next business day. Severe weather, carrier interruptions, peak-season volume, inaccurate address details, and events outside our reasonable control may cause delays.
4. Carriers
Depending on the destination and package requirements, 4wdcraft may use USPS, UPS, or FedEx. The available carrier is selected during fulfillment and may vary between orders.
5. Tracking
We generally send tracking information within 24 hours after the order has shipped. Carrier tracking may not show movement immediately because the first scan or system update can take additional time. Once active, the carrier’s tracking page provides the most current shipment information.
6. Delayed or Missing Packages
If an order has not arrived by the end of the estimated delivery window, email support@4wdcraft.com with your order number and tracking number. We will review the shipment status and may contact the responsible carrier.
If tracking shows delivery but the package cannot be located, check the delivery area, nearby safe locations, household members, neighbors, and building management where applicable. Contact us after those checks if the parcel remains missing so we can assist with a carrier inquiry.
When a carrier inquiry confirms that a package was lost and not delivered, 4wdcraft will review the appropriate resolution, which may include a replacement or refund.
7. Address Accuracy
Customers are responsible for supplying a complete and accurate shipping address. Contact us immediately if you discover an error. We will try to help before processing or dispatch, but an address change cannot be guaranteed after fulfillment activity begins.
8. Delivery Support
Email: support@4wdcraft.com
Phone: +1 (985) 240-5868
Address: 236 Dville Village, Donaldsonville, LA 70346, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Response target: Within 24 hours
This policy may be updated when our service area or shipping practices change. The current version is the version posted on this page.