Transaction Policy
Last updated: October 21, 2026
At 4wdcraft, we want every purchase to be simple, secure, and transparent. This policy explains what happens from the moment you place an order: how payments are processed, what to do if something goes wrong, and how cancellations and refunds work.
1. How Your Order Is Accepted
When you place an order at checkout, you're making an offer to purchase. Your order is accepted once:
- your payment has been successfully authorized, and
- we've sent an order confirmation to the email address you entered at checkout.
Didn't get a confirmation email? Check your spam or junk folder first. If it's not there, contact us and we'll confirm your order status.
2. Pricing and Currency
- All prices and payments are in U.S. dollars (USD), unless checkout clearly shows otherwise.
- Prices may change before you submit your order. The price you pay is the one shown at checkout.
- Any applicable sales tax is shown in your order total before you confirm payment.
- Standard shipping is free on all orders delivered within the United States.
3. Accepted Payment Methods
We accept the following payment methods:
- Cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
- Digital wallets: Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal
The options you see at checkout may vary depending on your device, location, and payment provider.
4. Payment Authorization and Holds
When you place an order, your payment provider may authorize the full order amount. You may see a temporary hold on your statement while the payment is being verified. How long the hold takes to clear depends on your card issuer or payment provider, not on 4wdcraft.
5. Declined or Failed Payments
A payment may be declined for reasons such as:
- billing details that don't match your card issuer's records
- insufficient funds
- the payment provider flagging the transaction
What you can do: double-check your billing information, or try a different payment method. Please note that 4wdcraft cannot see why a bank declines a payment, so your bank is the best place to ask.
6. Order Review and Verification
To protect our customers, some orders may be reviewed before they ship. If we need to verify any details, we'll contact you. If an order can't be verified, it may be cancelled and any payment taken will be refunded in full.
7. Pricing or Product Errors
Mistakes are rare, but they can happen. If a significant pricing, product, or availability error affects your order, we will contact you and may:
- correct the error,
- offer you a suitable alternative, or
- cancel the order and refund any payment taken.
8. Cancelling an Order
| When | What happens |
|---|---|
| Within 24 hours of placing your order | Email support@4wdcraft.com to request a cancellation. |
| Within 48 hours | A cancellation can only be accepted if your order hasn't been processed or shipped yet. |
Once an order has shipped, it can no longer be cancelled, but eligible items may be returned under our Refund Policy.
9. Refunds
- Approved refunds are returned to your original payment method.
- Refunds are processed within up to 10 business days after approval.
- Your bank or payment provider may need a few extra days to show the credit on your account.
For details on which items are eligible for return, please see our Refund Policy.
10. Questions About a Charge
If you notice a charge you don't recognize or have any concern about a transaction, please contact us first with your order number. Most issues can be resolved quickly and directly with our team.
11. Keeping Your Payment Secure
All payments are processed through the secure payment services available at checkout.
Important: 4wdcraft will never ask for your full card number, security code, or account passwords by email. If you receive a message like this, please do not reply.
12. Contact Us
We're happy to help with any question about your order or payment. Please include your order number when you reach out.
- Email: support@4wdcraft.com
- Phone: +1 (985) 240-5868
- Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
- Response time: within 24 hours
- Address: 236 Dville Village, Donaldsonville, LA 70346, United States