FAQ
This FAQ provides practical answers about shopping, payment, delivery, tracking, cancellations, returns, and customer support at 4wdcraft. If your question is not covered here, contact support@4wdcraft.com and include your order number when relevant.
Orders and Products
1. How do I place an order?
Select a product, add it to your cart, and proceed through the secure checkout. Before submitting payment, review the product information, delivery address, order total, and available payment method. After a successful purchase, an order confirmation is sent to the email address entered at checkout.
2. Can I change or cancel an order after checkout?
Contact support@4wdcraft.com within 24 hours of placing the order. A cancellation may be accepted within 48 hours only when the order has not been processed or shipped. Address or product changes are not guaranteed once fulfillment has started.
3. What if I receive no confirmation email?
Check your spam, promotions, or junk folders first. If the message is still missing, contact us with your name, email address, and any available order or payment details. We will help verify the order status.
Payment
4. Which payment methods do you accept?
4wdcraft accepts Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, PayPal, Elo,JCB and UnionPay. The methods displayed at checkout may depend on device, location, currency, payment-provider rules, or transaction eligibility.
5. Is checkout secure?
Payment is handled through the secure payment options made available at checkout. Do not send complete card information or account passwords by email. If a payment fails, confirm your billing information or select another available method.
Shipping and Delivery
6. Do you offer free shipping?
Yes. We provide free shipping on all orders delivered within our U.S. service area. No minimum order amount is required under the current shipping offer.
7. Where do you ship?
4wdcraft currently ships within the United States only. International shipping is not available at this time.
8. How long does delivery take?
Orders generally require one business day for handling. Carrier transit is estimated at two to four business days. The total estimated delivery period is three to five business days from order placement. These are estimates and can be affected by carrier conditions, weather, holidays, address issues, or other events beyond our control.
9. Which carriers may deliver my order?
We may use USPS, UPS, or FedEx. The carrier can vary based on destination, package requirements, and fulfillment availability.
10. When will tracking be available?
Tracking information is generally provided within 24 hours after shipment. A carrier may take additional time to register the first scan or activate tracking visibility.
11. What should I do if a package is late or marked delivered but missing?
Email support@4wdcraft.com with your order number and tracking information. Check the delivery area, nearby locations, household members, neighbors, and building management where applicable. We may review the shipment with USPS, UPS, or FedEx and determine the next available resolution.
Returns and Refunds
12. What is the return period?
Eligible returns must be requested within 30 days of delivery. Items should be unused, complete, and in their original packaging unless the issue concerns damage, defect, or a fulfillment error.
13. Who pays for return shipping?
For a change-of-mind return, the customer pays return shipping. When 4wdcraft confirms that an item is damaged, defective, or incorrect, 4wdcraft covers the reasonable return-shipping cost and provides instructions.
14. Do you charge a restocking fee?
No. We do not charge a restocking fee on eligible returns.
15. How do I start a return?
To initiate a return, you have two convenient options:
1.Via Email: Please contact us at support@4wdcraft.com with your order number and reason for return. We will respond within 24 hours with detailed return instructions.
2.Via Phone: Call our customer service team at +1 (985) 240-5868 with your order number and reason for return. Our representatives are available during business hours to assist you.
Please do not send your item back before receiving authorization. Once your return is approved, you will be responsible for shipping the item back to us. We highly recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.
Please note that returns will need to be sent to the following address: [236 Dville Village, Donaldsonville LA 70346,United States ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
16. When is a refund issued?
After an eligible return is approved, the refund is processed to the original payment method within up to 10 business days. The bank or payment provider may need additional time to post the credit.
Support
17. How do I contact 4wdcraft?
Email support@4wdcraft.com or call +1 (985) 240-5868 during Monday–Friday, 9:00 AM–5:00 PM (EST). We aim to respond within 24 hours.
Business address: 236 Dville Village, Donaldsonville, LA 70346, United States