Privacy policy
4wdcraft respects the privacy of people who visit https://4wdcraft.com, purchase products, contact support, or otherwise interact with the store. This Privacy Policy describes the categories of information we may receive, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
When you place an order or contact us, we may receive your name, email address, telephone number when provided, billing and shipping addresses, order details, payment status, delivery and tracking information, return information, and messages sent to support.
When you browse the website, we or our service providers may automatically receive technical and usage information such as IP address, browser and device characteristics, operating system, pages viewed, referring page, approximate location inferred from technical information, and interactions with the site. We may also receive information through cookies, pixels, local storage, and similar technologies.
2. How We Use Information
We may use information to process and fulfill orders, authorize payments, arrange delivery through USPS, UPS, or FedEx, send order and tracking updates, respond to questions, administer returns and cancellations, issue approved refunds, secure the website, detect fraud or abuse, improve site performance and product presentation, send permitted marketing, maintain business and accounting records, and comply with legal obligations.
3. Shopify and Service Providers
4wdcraft operates through e-commerce and technology providers that may process information to host the store, operate checkout, handle payments, prevent fraud, send email, provide customer support, measure site performance, support advertising, and fulfill delivery. Shipping information may be shared with USPS, UPS, or FedEx so an order can reach its destination.
We seek to limit disclosures to information reasonably needed for the relevant service. Service providers may process information under their own privacy notices and contractual obligations.
4. Payment Information
Payment details are handled through the payment methods and providers available at checkout, including Shop Pay, card networks, digital wallets, and other displayed methods. Do not send full payment-card numbers, security codes, passwords, or wallet credentials to us by email.
5. Cookies and Similar Technologies
Essential technologies may support cart operation, checkout, security, authentication, and preferences. Optional analytics, personalization, or advertising technologies may help us understand site use, evaluate campaigns, or present relevant content where permitted by law. Browser settings may restrict cookies, and a privacy-preference tool may be offered where required. Blocking essential technologies can affect store functionality.
6. Louisiana Privacy Rights (LADPA )
The Louisiana Data Privacy Act (LADPA) may provide applicable Louisiana residents with rights concerning personal data, including the right to confirm whether personal data is being processed, access personal data, correct inaccuracies, request deletion subject to legal exceptions, obtain a portable copy of certain data, and opt out of certain targeted advertising, sale of personal data, or profiling decisions that produce legal or similarly significant effects, where those rights apply.
To submit a Louisiana privacy request, email support@4wdcraft.com with “Louisiana Privacy Request” in the subject line and describe the request. We may need to verify your identity before completing it. We will not discriminate against you for exercising a privacy right available under applicable law. Authorized agents may submit requests where permitted, subject to verification.
4wdcraft does not sell personal information for monetary consideration. The availability and scope of a right depend on applicable law, residency, the type of data involved, and statutory exceptions. If we deny a request where an appeal process is required, we will explain how to appeal through the response.
7. Marketing Choices
You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting support@4wdcraft.com. Transactional communications, such as order confirmations, shipping messages, and necessary support responses, may still be sent.
8. Retention
We retain information for as long as reasonably necessary for order fulfillment, customer support, returns, accounting, tax, security, fraud prevention, legal compliance, dispute resolution, and legitimate business operations. When information is no longer needed, we seek to delete, anonymize, or securely restrict it, subject to applicable retention requirements.
9. Security
We use reasonable safeguards intended to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No electronic service is completely risk-free. Protect account credentials and never send full payment credentials in ordinary correspondence.
10. Children’s Privacy
The store is not directed to children who cannot lawfully make an online purchase without adult involvement. We do not knowingly collect personal information from a child in violation of applicable law. If you believe a child has provided information improperly, contact us so we can review the issue.
11. External Websites
The store may link to third-party websites or services. Their privacy practices apply after you leave 4wdcraft. Review each third party’s privacy notice before submitting information there.
12. Changes to This Policy
We may update this Privacy Policy when the store, technology, service providers, or legal requirements change. The updated version will appear on this page with a new effective date.
13. Privacy Contact
Questions and rights requests may be sent to:
4wdcraft
236 Dville Village
Donaldsonville, LA 70346
United States
Email: support@4wdcraft.com
Phone: +1 (985) 240-5868
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Response target: Within 24 hours