Refund policy
Last updated: August 28, 2026
We want customers to have a clear and fair process when an order is no longer wanted, arrives damaged, or does not match what was purchased. This policy explains return eligibility, authorization, shipping costs, exchanges, refunds, and cancellations.
1. Return Window
A return request must be submitted within 30 days of delivery. Requests made after that period may not qualify unless a different remedy is required by applicable law.
2. Condition Requirements
For a change-of-mind return, the merchandise should be unused, in resalable condition, and returned with original packaging, accessories, labels, and included materials. Products that are used, incomplete, altered, or damaged after delivery for reasons unrelated to a 4wdcraft error may be declined.
Any product that is non-returnable or final sale must be identified on its product page before purchase. Product-specific terms supplement this policy only when they are clearly disclosed before checkout.
3. Starting a Return
To initiate a return, you have two convenient options:
1.Via Email: Please contact us at support@4wdcraft.com with your order number and reason for return. We will respond within 24 hours with detailed return instructions.
2.Via Phone: Call our customer service team at +1 (985) 240-5868 with your order number and reason for return. Our representatives are available during business hours to assist you.
Please do not send your item back before receiving authorization. Once your return is approved, you will be responsible for shipping the item back to us. We highly recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.
Please note that returns will need to be sent to the following address: [236 Dville Village, Donaldsonville LA 70346,United States ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Responsibility
For a change-of-mind return, including an unwanted item, 4wdcraft does not pay the return postage; the customer is responsible for that cost.
If 4wdcraft confirms that an item arrived damaged, is defective, or is not the item ordered, 4wdcraft will cover the reasonable return-shipping cost and provide instructions for the return or other remedy.
No restocking fee is charged for an eligible return.
5. Damaged, Defective, or Incorrect Items
Contact us as soon as reasonably possible after delivery if an item arrives damaged, has a defect, or differs from the order. Include clear photos of the item, packaging, and shipping label. After reviewing the information, we may approve a replacement or full refund. If the issue is confirmed as damage, defect, or fulfillment error, the customer will not bear the reasonable return-shipping cost.
6. Non-Delivery and Lost Packages
If an order does not arrive by the end of the estimated three-to-five-business-day delivery period, contact us with the order and tracking details. We may open an inquiry with USPS, UPS, or FedEx. If the inquiry confirms that the package was lost and not delivered, we will review a replacement or refund resolution.
7. Refund Review and Timing
After receiving an authorized return, we may inspect the item to confirm eligibility and condition. We will notify the customer when the request is approved or declined. An approved refund is processed to the original payment method within up to 10 business days after approval. The card issuer, bank, or payment provider may need additional time to post the credit.
8. Exchanges
An exchange or replacement may be considered for a damaged, defective, or incorrect item, subject to availability. A change-of-mind exchange is not guaranteed and may require the customer to complete the regular return process.
9. Order Cancellation
Contact support@4wdcraft.com within 24 hours of placing an order to request cancellation. A cancellation may be accepted within 48 hours only if the order has not been processed or shipped. After processing or dispatch, cancellation is not guaranteed; an eligible item may instead be handled under this return policy.
10. Contact
Business Address: 236 Dville Village, Donaldsonville LA 70346,United States