Refund policy
Effective date: August 28, 2026
We want customers to have a clear and fair process when an order is no longer wanted, arrives damaged, or does not match what was purchased. This policy explains return eligibility, authorization, shipping costs, exchanges, refunds, and cancellations.
1. Return Window
A return request must be submitted within 30 days of delivery. Requests made after that period may not qualify unless a different remedy is required by applicable law.
2. Condition Requirements
For a change-of-mind return, the merchandise should be unused, in resalable condition, and returned with original packaging, accessories, labels, and included materials. Products that are used, incomplete, altered, or damaged after delivery for reasons unrelated to a 4wdcraft error may be declined.
Any product that is non-returnable or final sale must be identified on its product page before purchase. Product-specific terms supplement this policy only when they are clearly disclosed before checkout.
3. Starting a Return
Email support@4wdcraft.com before sending anything back. Include the order number, email address used for purchase, item name, reason for the request, and photographs when the request concerns damage, a defect, or an incorrect product. We aim to respond within 24 hours with the next steps.
Do not mail a return until 4wdcraft has provided authorization or written instructions. Customers should package the item securely and retain proof of shipment.
4. Return Shipping Responsibility
For a change-of-mind return, including an unwanted item, 4wdcraft does not pay the return postage; the customer is responsible for that cost.
If 4wdcraft confirms that an item arrived damaged, is defective, or is not the item ordered, 4wdcraft will cover the reasonable return-shipping cost and provide instructions for the return or other remedy.
No restocking fee is charged for an eligible return.
5. Damaged, Defective, or Incorrect Merchandise
Contact us as soon as reasonably possible after delivery if an item arrives damaged, has a defect, or differs from the order. Include clear photos of the item, packaging, and shipping label. After reviewing the information, we may approve a replacement or full refund. If the issue is confirmed as damage, defect, or fulfillment error, the customer will not bear the reasonable return-shipping cost.
6. Non-Delivery and Lost Packages
If an order does not arrive by the end of the estimated three-to-five-business-day delivery period, contact us with the order and tracking details. We may open an inquiry with USPS, UPS, or FedEx. If the inquiry confirms that the package was lost and not delivered, we will review a replacement or refund resolution.
7. Refund Review and Timing
After receiving an authorized return, we may inspect the item to confirm eligibility and condition. We will notify the customer when the request is approved or declined. An approved refund is processed to the original payment method within up to 10 business days after approval. The card issuer, bank, or payment provider may need additional time to post the credit.
8. Exchanges
An exchange or replacement may be considered for a damaged, defective, or incorrect item, subject to availability. A change-of-mind exchange is not guaranteed and may require the customer to complete the regular return process.
9. Order Cancellation
Contact support@4wdcraft.com within 24 hours of placing an order to request cancellation. A cancellation may be accepted within 48 hours only if the order has not been processed or shipped. After processing or dispatch, cancellation is not guaranteed; an eligible item may instead be handled under this return policy.
10. Return Address
Once a return is authorized, use the following address unless 4wdcraft provides different written instructions:
4wdcraft
236 Dville Village
Donaldsonville, LA 70346
United States
11. Contact
Email: support@4wdcraft.com
Phone: +1 (985) 240-5868
Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Response target: Within 24 hours